What's included, that's the question...

We had a very difficult time understand what’s included as standard. Anyone else have this problem? We got a list of standards (not formal paperwork just the flyer) and when asked why we weren’t getting what’s included (wood floor in half bath), they told me what I had was wrong. Well I could clearly see it was wrong as verbally we were told it all electric but the standards list gas and there are no gas lines to our community. Not a big deal that the flyer was wrong (not just outdated). You would think then they would correct it and give me a copy of it corrected. Never got this, I’m guessing they didn’t give it to us since we didn’t ask. I feel like I ask so many questions that I thought they would just know by now I wanted a copy, lol. Now we are being told something else that we thought was included isn’t and cost extra (columns in the dining room), these are clearly show on the floor plan we signed (just like the columns in the living room that they agree are included) and not listed on the extra options sheet, so you would think its included, wrong. So why did I sign the floor plan showing them as included if they weren’t, they should have been marked opt. like all the other options that are extra? It seems they are referring to another piece of paperwork that list what’s included that we didn’t never see, which they should have giving us to sign you would think. We have now asked for this paperwork. I’m not sure if this is normal they show you this unless asked, but I’m going recommend to my SR that a copy of this be giving to people when they sign or before. As I have a right to know what I’m buying, and I shouldn’t have to ask for what’s included, like when you buy anything at the store it clearly list what’s included in the box. 

So if you want to know what’s included ask for a list if you didn’t get it, and if you think you have a list go over the list with your SR to make sure that it’s not a mistake and it’s the list they are using. This should be easy to clear up as it should be in black and white somewhere, then the question will be why was it shown/list differently on what we signed? O our SR loves us with our never ending questions.